Privacy Policy
1. Introduction
Ekiess respects your privacy and is committed to protecting your personal information. We understand the importance of safeguarding your data and ensuring your online shopping experience with us is secure and enjoyable. This Privacy Policy explains what personal information we collect, how we use it, who has access to it, and your rights regarding your information.
By accessing or using https://ekiess.shop, you agree to the terms of this Privacy Policy and our Terms of Use.
2. Scope
This Privacy Policy applies only to the Ekiess website and services. It does not apply to third-party websites linked from our site. We encourage you to review the privacy policies of those websites before submitting any personal information.
3. Information We Collect
Ekiess may collect personal information from you when you interact with our website or customer service. Examples include (but are not limited to):
- Creating an account on our website
- Placing, exchanging, or cancelling an order
- Contacting customer support or making an inquiry
- Signing up for our newsletters or promotional updates
- Participating in surveys, giveaways, or promotions
- Engaging with us on social media
- Providing feedback or submitting product reviews
The information we collect may include your name, email address, phone number, billing and shipping addresses, and payment details (processed securely via our payment gateway).
4. How We Use Your Information
Your personal data helps us provide you with a smooth shopping experience. We may use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries or customer service requests
- Send promotional emails, offers, or updates (only if you opt-in)
- Improve our products, services, and website experience
- Comply with legal requirements or fraud prevention measures
Your contact number may be shared with our delivery partners to ensure successful delivery of your order.
5. Email, SMS & Newsletters
We send updates and promotional messages to subscribers.
You can unsubscribe anytime by clicking “Unsubscribe” in our emails or by contacting us at support@ekiess.shop.
By providing your mobile number, you consent to receive occasional text messages regarding your orders or promotions. You may opt out of SMS communication at any time by contacting us.
6. Cookies & Analytics
Ekiess uses cookies and analytics tools (like Google Analytics) to understand how visitors use our website. These tools collect data such as your IP address, device type, and browsing behavior.
We use this information to enhance our website’s performance, improve your shopping experience, and understand customer preferences. You can disable cookies anytime in your browser settings.
7. Data Security
We take all reasonable precautions to protect your data against unauthorized access, disclosure, or misuse.
All payment transactions are processed securely through trusted payment service providers — Ekiess does not store your credit/debit card details.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections if your information is incomplete or inaccurate
- Request deletion of your data (where legally possible)
To exercise these rights, please contact us at support@ekiess.shop or via Phone at +92 3290884201.
9. Updates to This Policy
Ekiess reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our website after such updates will constitute your acceptance of the revised terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 support@ekiess.shop
📞 +92 3290884201
📍 Lahore, Pakistan