Frequently Asked Questions
1. What products does Ekiess offer?
Ekiess specializes in luxury perfumes for Men, Women, and Unisex. Popular collections include SOL, SILFIRA, RINE, and RUMINATE. Each perfume is crafted to express elegance and individuality.
2. How can I place an order?
You can place an order directly through our website by browsing the products and adding them to your cart. After selecting your items, proceed to checkout and complete the payment process.
3. What payment methods are accepted?
We accept Only:
Cash on Delivery (COD)
All transactions are securely processed through our payment service provider.
4. Do you offer shipping worldwide?
No, Ekiess currently ships only within Pakistan. Delivery times and fees may vary by location.
5. How long does delivery take?
Delivery within Pakistan usually takes 2-5 business days. International shipping may take 7-15 business days depending on customs and location.
6. What is the return and refund policy?
We have a return and refund policy for damaged or incorrect items. Please contact support@ekiess.shop within 7 days of receiving your order for assistance.
7. Are Ekiess perfumes safe for sensitive skin?
Yes, our perfumes are crafted with high-quality ingredients. However, we recommend testing a small amount first if you have highly sensitive skin.
8. Can I customize a perfume for a special occasion?
Currently, we do not offer custom perfume creation, but our curated collections are designed to suit a wide variety of tastes and occasions.
9. How can I contact Ekiess customer support?
You can contact our support team via email at support@ekiess.shop or by phone at +92 3290884201 from Monday to Friday, 10am to 6pm.
10. Are there any ongoing promotions or discounts?
Yes, we occasionally offer discounts and special bundles. Check our website regularly or subscribe to our newsletter for the latest offers.